What Is Process Mapping?

Process mapping is a simple way to visually show how a task or process works—step by step. It uses diagrams (like flowcharts) to show the people, actions, and decisions involved in completing a process from start to finish. Think of it as a map that helps you and your team understand how work flows through your business.

Why Process Mapping Matters for Business Owners

Creating a process map helps you:

  • See the big picture of how work gets done
  • Spot bottlenecks or wasted steps
  • Train new team members faster

How to Create a Simple Process Map

Step 1 Choose a process
Start with one area (e.g., “how we onboard new clients”).

Step 2 List the steps
Write down each action in the order it happens.

Step 3 Identify who does what
Note the team member or role responsible for each step.

Step 4 Add decision points
If something changes based on a “yes” or “no,” include it in the map.

Step 5 Draw it out
Use boxes (tasks), diamonds (decisions), and arrows to show the flow.

Step 6 Review and improve
Share it with your team, look for gaps, and simplify where possible.

Free Tools for Process Mapping

Lucidchart – User-friendly drag-and-drop flowchart creator

Draw.io – Free tool to create flowcharts and diagrams

Need More Help?

Contact Us for a free process improvement consultation.


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