Simple Process Change Script to Improve Adoption

How a process change is introduced to a team can make or break implementation. Clearly communicating, offering resources and showing respect can help the odds of adoption. Here is a simple script outline to introduce a process improvement change to your team:

1. Opening & Context (30–60 seconds)

• Greet the team.
• Acknowledge current efforts and contributions.
• Briefly explain why you’re meeting: to introduce a change that will improve the way you work.

Example: “Thanks everyone for being here. First, I want to acknowledge the great work you’ve all been doing. Today, I’d like to walk you through an update to one of our processes that will help us work more efficiently and consistently.”

2. Reason for the Change (1–2 minutes)

• Clearly state what problem or challenge the current process presents.
• Share any data, feedback, or examples that prompted the change.

Example: “We’ve noticed delays and confusion in [current process], which has caused [impact]. We’ve received feedback and also looked at where we can save time and reduce errors.”

3. Describe the New Process (2–3 minutes)

• Explain the new process in clear, simple terms.
• Highlight what’s changing and what’s staying the same.
• Use visuals or handouts if helpful.

Example: “Going forward, we’ll use a new checklist to ensure steps aren’t missed. You’ll submit requests through [tool], and the approvals will now be automated.”

4. Benefits of the Change (1–2 minutes)

• Explain how the change helps the team and the company.
• Mention benefits like time savings, reduced stress, better results, or scalability.

Example: “This change should cut down back-and-forth emails, speed up approvals, and help us keep track of tasks more easily.”

5. Support & Training (1 minute)

• Share what support or training is available.
• Point out resources (SOPs, guides, videos) and who to go to with questions.

Example: “We’ll provide a short training video and a written SOP. If you have questions, [name] will be your point of contact.”

6. Call for Feedback & Questions (1–2 minutes)

• Invite feedback and questions.
• Reassure the team that their input is welcome and the process can evolve if needed.

Example: “We’ll monitor how this goes over the next few weeks. Your feedback is key — let us know if anything isn’t working so we can adjust.”

7. Closing (30 seconds)

• Thank everyone.
• Reiterate the rollout date or next steps.
• End on a positive note.

Example: “Thanks again for your time and flexibility. We’ll start using this new process next Monday. Let’s keep the momentum going!”

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